This agreement between Rodina Corp s.r.o. registered at: Vlkova 532/8, Zizkov, 130 00 Prague 3, Czech Republic, identification number 05567921, the company is registered in the trade register of the Ministry of Finance in Prague in section C, registration number 265469 and a service user referred to in hereinafter referred to as the "Customer", determines the conditions for the provision of the Services.
1. GENERAL PROVISIONS
1.1. Rodina Corp s.r.o. publishes this service agreement, which is a public contract-offer (proposal) addressed to individuals and legal entities.
1.2. This public offer (hereinafter referred to as the "Offer") defines all the essential terms of the contract between Rodina Corp s.r.o. and the person accepting the Offer.
1.3. This contract is concluded between the Customer and Rodina Corp s.r.o. at the time of placing an order.
1.4. The offer can be accepted (accepted) by any individual or legal entity in the Czech Republic, as well as outside it, who intends to purchase goods/services sold/provided by Rodina Corp s.r.o.
1.5. The customer unconditionally accepts all the conditions contained in the offer as a whole (i.e. in full and without exceptions).
1.6. In case of acceptance of the terms of this agreement (i.e. public offer), the individual or legal entity that accepts the offer becomes the Customer.
1.7. Acceptance is the receipt by the Contractor of a message about the intention of an individual or legal entity to purchase a product or receive a service on the terms proposed by the Contractor.
1.8. The offer, all annexes to it, as well as all additional information about the services of Rodina Corp s.r.o., is published on the website https://www.rodinacorp.com
2. STATUS OF THE INTERNET RESOURCE https://www.rodinacorp.com
2.1. The Internet resource is the property of Rodina Corp s.r.o. and is designed to organize a remote method of selling goods or providing services via the Internet.
2.2. The Internet resource does not require the Customer to take special actions to use, view the Services, calculate and place an order, such as registering or concluding an agreement for the use of the Internet resource.
2.3. The Internet resource is not responsible for the content and accuracy of the information provided by the Customer when placing an order.
3. STATUS OF THE CUSTOMER
3.1. The customer is responsible for the accuracy of the information provided when placing an order, and its purity from the claims of third parties.
3.2. The Customer confirms his agreement with the conditions established by this Agreement by putting a mark in the box "I accept the terms of the public Offer Agreement" when placing an order.
3.3. The use of the Internet resource to assess the cost and timing of the provision of services, as well as to place an order, is free of charge for the Customer.
4. SUBJECT OF THE OFFER
4.1. The Contractor provides the Customer with a service in accordance with the conditions and at the prices set by the Contractor in the offer and its annexes.
4.2. Delivery of services ordered and paid by the Customer is carried out by the Contractor or the Carrier. The customer has the right to pick up the service on his own (self-pickup) at the address indicated on the website https://www.rodinacorp.com/about.
4.3. An individual or legal entity is considered to have accepted all the conditions of the offer (acceptance of the offer) and its annexes in full and without exception from the moment the Customer registers the Service by selecting the appropriate tariff and confirming payment on the terms proposed by the Contractor. In case of acceptance of the offer, an individual or legal entity is considered to have concluded a service agreement with the Contractor and acquires the status of a Customer.
5. DEFINITIONS
5.1. Customer - an individual or legal entity that has accepted the terms of the offer in full and without exception (accepted the offer).
5.2. Contractor - Rodina Corp s.r.o.
5.3. Internet resource - an Internet site with an address on the Internet https://www.rodinacorp.com/, owned by the Contractor and intended for the Contractor to provide to the Customers on the basis of the offer of the Services belonging to the Contractor.
5.4. Site - an Internet site with an address on the Internet https://www.rodinacorp.com/.
5.5. Catalog - information about the Services posted on the Site.
5.6. Service - services provided by the Contractor through the Internet resource.
5.7. Request - the Customer's application made through the Internet resource, with attached files, according to which the timing and cost were calculated.
5.8. Order - a request for the provision of Services confirmed by an e-mail from the Customer.
5.9. Place of performance of the contract - the place (address) indicated by the Customer, where the Service is delivered to the Customer by the Contractor, or the Contractor's Internet resource, in case the Customer refuses to deliver the Services by the Contractor, or the territory of the carrier, the contract with which the Customer has concluded.
5.10. Representative - an individual who has presented an identity document confirming the conclusion of the contract. The representative of a legal entity, in addition to the above documents, is obliged to present a document confirming his authority to receive the Services.
5.11. Carrier - a legal entity or an individual entrepreneur who, under a contract of carriage, has assumed the obligation to deliver the Service entrusted to him by the sender from the point of departure to the point of destination, as well as to issue the Service to the recipient. The contract of carriage with the carrier is concluded by the Customer independently in case the Customer refuses to deliver the Services by the Contractor.
5.12. Parties - jointly the Customer and the Contractor.
6. THE PROCEDURE FOR CONCLUDING A CONTRACT FOR THE PROVISION OF SERVICES
6.1. The Customer can place an Order independently on the website of the Internet resource under the terms of the service agreement (public offer of the Internet resource).
6.2. When placing an Order on the website of the Internet resource, the Customer is obliged to provide information about himself:
• Name Surname (for individuals) or full name of the company, legal address (for legal entities) of the Customer of the Service;
• delivery address of the Service;
• contact phone number and e-mail of the Customer of the Service.
6.3. The will of the Customer is carried out by the latter entering the relevant data in the order application form submitted to him by e-mail. An application for an order must necessarily contain an indication of the cost and deadline, method and delivery time of the order.
6.4. The Internet resource does not edit information about the Buyer.
6.5. To obtain a paper copy of the service agreement, the Customer sends an application by e-mail indicated on the site.
7. INFORMATION ABOUT THE SERVICE
7.1. The service presented on the site is accompanied by information: the term and cost of implementation, name and description.
7.2. At the request of the Customer, the manager of the Internet resource is obliged to provide (via e-mail) other information necessary and sufficient, from the point of view of the Customer, for him to make a decision on the provision of the service.
8. PROCEDURE FOR PURCHASING SERVICES
8.1. The customer has the right to place an order for any service presented on the Internet resource. Each service can be ordered in any quantity. Exceptions to this rule are indicated in the description of each service.
8.2. The order can be placed by the Customer by sending an application to the e-mail address indicated on the website https://www.rodinacorp.com/prices.
8.3. After placing the Order, the Contractor confirms the Customer's order by assigning a number to the Order and notifies him by e-mail.
9. PRICE OF SERVICES
9.1. The price of the Service on the Internet resource is indicated in Euro.
9.2. The price of the Service indicated on the website can be changed by the Internet resource unilaterally, while the price for the Service ordered and paid by the Customer is not subject to change.
9.3. The cost of services provided to the Customer by the Contractor when registering the Service in the Internet resource is indicated on the website in the "Prices" section.
10. PAYMENT FOR SERVICES
10.1. The methods and procedure for payment for the Services will be indicated in the e-mail confirming the acceptance of the order from the Customer. If necessary, the procedure and terms of payment for the ordered Service are negotiated by the Customer with the manager of the Internet resource.
10.2. Payment by bank transfer is made according to the issued Invoice within three banking days. After the receipt of funds to the account of the Contractor, the manager of the Internet resource agrees with the Customer on the delivery time. In case of a non-cash form of payment, the Customer's obligation to pay the price of the Service is considered fulfilled from the moment the relevant funds are credited to the bank account specified by the Contractor.
10.3. The Customer pays for the Order in any way agreed with the Contractor.
10.4. The settlements of the Parties when paying for the order are carried out in Euro and other currencies as agreed by the Parties.
11. DELIVERY SERVICE
11.1. The methods, procedure and terms of delivery of the Service are indicated on the website. The order and terms of delivery of the ordered Service are negotiated by the Customer with the manager of the Internet resource.
11.2. Delivery Service by the Contractor:
11.2.1. The transfer of ownership and the risk of accidental destruction, loss or damage to the order passes to the Buyer from the moment the Order is transferred to the Customer or the Representative at the place of execution of the contract from the moment the Parties sign the order acceptance certificate (Faktura).
11.2.2. Upon delivery, the Service is handed over to the Customer or Representative.
11.3. Delivery of Services by Carrier:
11.3.1. The right of ownership and accidental destruction, loss or damage to the order passes from the Contractor to the Customer or the Carrier (in accordance with the contract concluded between the Customer and the Carrier) from the moment the order is transferred to the Carrier at the place of execution of the contract and transferred to the Customer (consignment note and / or waybill and / or bill of lading).
11.3.2. The obligation to transfer the Order to the Customer, including clause 11.4.1 of this agreement, is considered fulfilled from the moment the Order is transferred to the Carrier.
11.4. The customer is obliged to accept the Service in terms of quantity and assortment at the time of its acceptance.
11.5. Upon receipt of the Order, the Customer must, in the presence of the representative of the Contractor (carrier), check its compliance with the consignment note, make sure by the name of the order in the quantity, quality, completeness of the Service.
11.6. When accepting the Order, the Customer or the Representative confirms with his signature on the consignment note that he has no claims to the appearance and completeness of the Order.
12. CANCELLATION OF SERVICES
12.1. The customer has the right to refuse services in the following cases:
12.1.1. The terms for the provision of services were significantly violated (by more than 3 working days);
12.1.2. Significant errors were found (omission or replacement of information, incorrect transmission of proper names and digital data, spelling and punctuation errors) and, in accordance with the agreed deadlines, the Contractor did not eliminate them. The obligation to prove the fact of committing an error lies with the Customer.
12.1.3. At any time, subject to payment to the Contractor of the expenses actually incurred by him;
12.3. The Customer is not entitled to refuse the Service provided properly.
12.4. Refunds are made back only to the bank card or bank account from which the funds were debited for the provision of the service, within 10 working days from the moment the Contractor receives the relevant request from the Customer, set forth in the application of the established form specified in clause 12.6 of this Agreement.
12.5. Claims are made to the Contractor only in the form of a completed Application of any form, by submitting an application on paper or by sending it by e-mail to the address: request@rodinacorp.com
12.6. The basis for refusal of the Service is the Application sent by the Customer to the e-mail address of the Contractor.
13. LIABILITY OF THE PARTIES
13.1. The parties are responsible in accordance with the law.
13.2. The parties are released from liability for non-fulfillment or improper fulfillment of obligations under the contract for the duration of force majeure.
14. OTHER TERMS
14.1. The current legislation applies to the relationship between the Customer and the Contractor.
14.2. If necessary, the Contractor and the Customer have the right to draw up a service agreement at any time in the form of a written bilateral agreement that does not contradict the provisions of this offer.
14.3. In case of questions and claims from the Customer, he must contact the customer service department by e-mail (e-mail): request@rodinacorp.com
14.4. This Agreement shall enter into force on the date of acceptance by the Customer of this offer and shall be valid until the full fulfillment of their obligations by the Parties.
14.5. All disputes and disagreements arising from the fulfillment by the Parties of their obligations under this Agreement shall be resolved through negotiations. If it is impossible to eliminate them, the Parties have the right to apply for judicial protection of their interests.
14.6. The Internet resource reserves the right to expand and reduce the offer of services on the site, regulate access to the purchase of any Services, and also suspend or stop the sale of any Services at its sole discretion.